Privacy

This Privacy Policy explains how we use the personal information we collect about you, how you can request that we limit or delete your information and the procedures that we have in place to safeguard your privacy.

In this Privacy Policy, the expressions “we”, “us” or “our” means Beamglow Ltd and its associated subsidiary’s.

Beamglow Ltd is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the Data Protection Act 1998. Further details of which are available from the Information Commissioner’s website www.ico.gov.uk .

1. The information we collect from you and how we use it

1.1 When you enquire or register for products and services provided by Beamglow Ltd you will provide us with certain personal information. This information may be provided online through our websites, by telephone, by electronic communications or via direct contact with our employees. This information will be stored on our computer systems and in our manual records.

1.2 The information that you provide will allow us to process your registration, confirm your identity and communicate with you to provide relevant products and services to suit your needs. The relevant information is then used by us, our employees and sub-contractors to communicate with you on any matter relating to your relationship with Beamglow Ltd in general. Your information may also be transferred or forwarded to other members of Beamglow Ltd or its group for administration, marketing or information gathering and similar purposes. Any calls that you make to our customer teams may be recorded for the purposes of our business management, training and security.

1.3 We may, during the course of your relationship with us, request additional information relevant to the provision of specific services. This information may be shared with third parties where they are involved in the delivery of products or services. In such instances all information provided to the third party will be subject to the terms of this privacy policy and those of the relevant third party privacy policy, details of which will be made available by inclusion in any initial correspondence / documentation that is provided.

1.4 Some of the services provided by Beamglow Ltd may be supplied by third parties and therefore we will pass on to the relevant party the information it requires in order to fulfill your needs. In order that we are able to monitor supplier performance and customer satisfaction these third parties will pass certain information such as fulfillment and complaints data back to us. Your information will be handled in accordance with the relevant data protection legislation at all times.

1.5 We will use your contact details to keep you informed about suitable products and services provided by Beamglow Ltd and carefully selected third parties. This may involve sharing some or all of your information with carefully selected third parties.

1.6 Where information is to be shared with carefully selected third parties, Beamglow Ltd will endeavor to provide you with a further opportunity to opt out of receiving details of individual products and services at the relevant time.

1.7 If you would prefer not to receive information from Beamglow Ltd or carefully selected third parties you can opt out by contacting Beamglow Ltd.

2. How we protect your information

2.1 In line with the requirements of the Data Protection Act 1998 we follow strict security procedures to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to your information. The Information that we collect is stored in a facility with restricted physical access. We also use a number of security measures to prevent electronic access. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.

2.2 The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.

2.3 Your information will be held and processed on computers within the UK and will not be transferred outside of the European Economic Area.

2.4 We will retain your information for a reasonable period or for as long as is required by law.

2.5 The Internet is not a secure medium and as such you acknowledge and agree that Beamglow Ltd shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data.

2.6 When communicating with Beamglow Ltd by email you should ensure that you take all reasonable precautions to protect any sensitive personal data. When you register to use Beamglow Ltd website you will be asked to create a password, it is your responsibility to choose a secure password. You must keep this password confidential and must not disclose it to or share it with anyone. You will be responsible for all activities that occur under your password and If you know or suspect that someone else knows your password you should notify us immediately.

3.0 Additional terms covering websites operated by Beamglow Ltd

3.1 Certain parts of the Site can be used without registration, if you are not a registered user of the Site and only visit the Site then the activities and terms outlined in clauses 3.3 and 3.9 are applicable to your usage of the site. Some services will require you to register with the Site and when you register to use the Site we need to know your name, address and other contact details.

3.2 For your convenience we will store your registration information so that you do not have to complete all the sections of forms each time you use the Site. You can update your information at any time by accessing your account through a dedicated menu item on the main navigation bar.

3.3 The services provided through the Site may be supplied by third parties and therefore we will pass on to the relevant party the information it requires in order to fulfil your needs. In order that we are able to monitor usage of the Site, supplier performance and customer satisfaction these third parties will pass certain information such as fulfilment and complaints data back to us. In addition, third parties who provide content or functionality through the Site or via links from the Site may require information to be collected on the Site or via links from the Site or may pass such information back to us. In such instances all information received will be subject to the terms of the relevant third party privacy policy (in cases where they receive information) or this Privacy Policy (in instances where we receive information) and at all times handled in accordance with the relevant data protection legislation.

3.4 Where you have provided consent we may use your information to contact you about related goods and services that may be of interest to you, this may involve sharing some or all of your information with carefully selected third parties.

3.5 On occasion we carry out surveys or other promotional activities which may be for our own benefit or for more general interest. Participation in any survey is entirely optional.

3.6 We may also wish to provide you with information about special features of our Site or any special service or products which we think may be of interest to you.

3.7 Beamglow Ltd would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us and our carefully chosen suppliers. If you would prefer not to receive this information you can update your communication preferences at any time by contacting us.

4. Your consent

4.1 BY SUBMITTING YOUR INFORMATION YOU GIVE YOUR UNCONDITIONAL CONSENT TO THE USE OF THAT INFORMATION AS SET OUT IN THIS POLICY. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it.

4.2 Where in any case you provide information about individuals other than yourself you warrant that you have obtained that person’s consent to the use of such information.